Custom Fees, Shipping & Handling
All items will be shipped via Canada Post and will include a tracking number to Canada and USA. For other countries, please contact us for tracked options. Shipments are made within 5 days of order, delivery times will depend on the country the package is being sent to. Please note that we do not have control if there are extended delays once packages are shipped.
The buyer is responsible for any and all customs fees charged by their country. We do not pay for those fees. In the event of a product return due to not paying the fees, a refund will be issued with shipping and penalty charges deducted from the total.
All items are shipped in sturdy packaging to ensure the product arrives to the customer undamaged. We are not responsible for any damages caused by the shipping company.
If there are any issues, please contact us and we will resolve it to the best of our ability.